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Frequently Asked Questions

Dear Clients,

Here you can find a list of answers to the most frequently asked questions.

If you cannot find your answer, do not hesitate to contact us via the Contact form section: 

1. How to order goods from AkvaSport shop? (see detailed description in section “How to order?”)

2. How will I receive the ordered goods?

3. Shipping costs.

4. Which settlements can be delivered goods to?

5. How to pay the order?

6. Is there any discount for larger orders?

 

1. How to order goods from AkvaSport shop?

You can order goods following the standard procedure - see detailed description in section “How to order?”

2. How will I receive the ordered goods?

Shipping on the territory of the Republic of Bulgaria:

Currently the only way of delivering on the territory of the Republic of Bulgaria is by courier company Econt Express. You can receive your shipment at an address specified by you (place of work, place of residence, etc.) or at the local office of Econt. The tariff for receiving a shipment addressed "To an office" is lower. The other advantage is that you can accept the shipment at a time that is convenient for you from 9:00 AM to 06:00 PM.

The users who receive shipments in Sofia have an additional preference – there is an Econt office available with working time 24 hours a day non-stop! There you can receive the ordered goods at anytime of the day-night. This is the central office in residential complex “Hadji Dimitar”, №9 “Rezbarska” Str.

Soon you will have the opportunity to choose from other providers of courier services (e.g. Speedy).
 
International shipments:

Currently we send international shipments using the services and according to the tariffs of the courier company Econt Express.

Here you can see the destinations, the prices of services and the conditions for delivering of international shipments or you can use “Econt virtual office” in the right column.

 3. Shipping costs:

The prices for delivery on the territory of the Republic of Bulgaria are according to the tariffs of Econt Express. The price of a delivery is formed only by the weight of the shipment (respectively its outline marker sizes) and its value (which defines the "Cash on Delivery Fee").
 
Here you can see prices for the delivery of international shipments or you can use “Econt virtual office” in the right column.

4. Which settlements can be goods delivered to?

You can receive the ordered goods in every settlement in Bulgaria.
Download the Complete schedule of the serviced settlements in Bulgaria  (840 KB PDF).

Here you can see the destinations, the prices of services and the conditions for delivering of international shipments or you can use “Econt virtual office” in the right column.

5. How to pay the order? (see detailed description in section "Payment")

The payment methods currently available are:

  • By “Cash On Delivery” (for Bulgaria and for the countries in which Econt offers the service “Cash On Delivery”)
  • On EasyPay.bg pay desk
  • Via bank transfer
  • Via PayPal – the most popular system for online payments
  • Credit or debit card using Virtual POS Terminal of Raiffeisen Bank Bulgaria and Epay.bg

6. Is there any discount for larger orders?

Yes, various types of discounts are in force for the different kinds of goods that you can read in the “Discounts” section.