Shipping

🚚 Terms of delivery for AKVASPORT online store

Minimum amount: For orders over €49.
Weight limit: Applies to shipments up to 2 kg.
Allowed categories: Rods, Reels, Lines, Hooks, Accessories, Lures, Baits, Outdoor (except for brands mentioned in the "Discounts" section).
Location: Applies only to delivery to an office/locker of Econt Express and Speedy.
Important: Covers only the basic courier service. Fees for additional services (cash on delivery, SMS notification, etc.) are paid by the customer.

To office or locker: Delivery within 24 hours.
To personal address: It is carried out according to the courier company's schedule.
Security: All orders include a Preview option (and test, where possible).

Shipped outside Bulgaria according to the tariffs and terms of the respective company.

In real time: You see the exact price in the cart before completing the order for each possible delivery method.
Volumetric weight: The price depends on the volume of the shipment, not its actual weight.

❓ Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

Answer: Yes, we do. The detailed conditions for the "Free Shipping" discount are fully described in our "Discounts" section.

2. Which shipping option is the cheapest?

Free: In-store pickup from our physical shop at: Burgas, Lazur quarter, bl. 113, entrance E (ground floor).
Economical: Delivery to a parcel locker (APS) or to a DHL/Econt/Speedy office. Under certain conditions, these options can also be free (see the "Discounts" section).
Most expensive: "To your door" delivery (direct to the customer's personal address).
💡 Money-Saving Tip: Paying by credit/debit card or bank transfer eliminates the "Cash on Delivery" fee, significantly lowering your total shipping cost.

3. When will I receive my order?

Dispatch condition: Your order will be shipped only when all items included in it have been gathered.
Availability: The description of each item in the online shop explicitly states its location (in our physical store or at a supplier's warehouse) and when it can be dispatched.
Timeframes: We work with more than 10 suppliers in Bulgaria. Delivery times depend on stock availability, seasonal courier workloads, weekends, and public holidays.
⚠️ ATTENTION: Not all products listed in the online store are physically kept in our Burgas shop! Please carefully check the availability, location, and delivery timeframe info on each product page.

4. Can I inspect the parcel before paying?

Answer: Yes. All domestic orders (within Bulgaria) are shipped with the "Open/Inspect" option, as well as "Test" (if the product type allows it).

5. Why is shipping so expensive for a light but bulky item?

Reason: Courier companies charge for the space a parcel occupies in the vehicle. Volume is converted into weight, and you are billed for whichever is higher: the actual weight or the volumetric weight.
Example: A fishing bucket or a suitcase weighing under 1 kg actual weight will be billed as 3–5 kg due to its dimensions.

6. What is volumetric weight and how is it calculated?

Formula: Volumetric weight in kilograms is calculated as: (Length x Width x Height in cm) / 5000. The courier always bills the higher value.
Example 1 (Box): A parcel measuring 40x25x25 cm has a volumetric weight of 5.00 kg. Even if its actual weight is 1 kg, you will pay for 5 kg.
Example 2 (Rod): A fishing rod packed in a cardboard tube/box measuring 140x12x12 cm has a volumetric weight of 4.03 kg. Even if it weighs under 1 kg, you will be billed for 4+ kg.

7. My parcel is too large for the selected parcel locker (APS). What should I do?

Solution: You will need to redirect the parcel to a convenient courier office or to your personal address. Please note that the courier company may charge an additional fee for redirection.

8. Which shipping companies do you use?