🔄 Returns and Exchanges - AKVASPORT Online Store
Dear customers, in accordance with European and Bulgarian consumer protection laws (PPE), you have the right to return or exchange any item purchased online within 14 days from the date of delivery.
📋 Conditions for Return
To be eligible for a return, products must meet the following requirements:
- Commercial condition: The item must be in its original condition with no signs of use (no scratches, stains, damaged rod guides, line spooled onto reels, etc.).
- Packaging: The original packaging, labels, and boxes must be intact and undamaged (please do not stick courier shipping labels directly onto the product boxes).
- Documents: You must include the proof of purchase (receipt, invoice, or postal money order receipt provided by the courier).
⛔ Exceptions (Non-returnable items)
- Opened consumables: Groundbaits, flavorings, additives, live or artificial bait with broken original packaging cannot be returned due to health protection and safety reasons.
- Custom orders: Items manufactured or ordered according to the customer's individual specifications.
📦 Where and How to Ship the Parcel?
All parcels for returns or exchanges must be shipped to:
- For Econt Express: Burgas, Lazur office (офис Лазур)
- For Speedy: Burgas, Lazur office (офис Лазур)
- Note: Please ship the parcels without cash on delivery (COD) and with the "Open/Inspect" option enabled, so we can verify the condition of the goods before accepting them.
🚚 Who Pays for Shipping?
- Customer's expense: Courier costs for returns or exchanges requested by the customer are fully paid by the customer.
- AKVASPORT's expense: If the return is due to a manufacturing defect or an incorrect item sent by us, we will cover all transport costs.
💵 How and When Will I Get My Refund?
- Timeframe: We will refund your payment within the statutory 14 days from the date we receive the product back and confirm its original commercial condition.
- Payment Method:
- For online Credit/Debit Card payments – the amount is refunded to the same card.
- For Bank Transfer or Cash on Delivery payments – the amount is refunded via bank transfer (you will need to provide us with your IBAN).
